The Direct Office Supply Company     

 tel: 01355 236117

Direct office supply Co Trading Terms & Conditions

CONTRACT

The company of Direct Office Supply Co Ltd trades through the internet under the recognised registered trade name Directofficesupply (the supplier), we offer goods and services to you, or your company (the customer), the supplier reserves the right to alter the terms and conditions without notice to the customer, with changes being applied to orders received or working practice, from the date of any change.

Order Processing            

Ordering and dealing with Direct Office Supply in all aspects of business could not be simpler, choose one of the methods listed below and leave the rest to one of the country’s leading Office furniture and Business machine supplier

WEBSITE:- The website at www.directofficesupply.uk.com is the quickest and most efficient way to place business with The Direct Office Supply Co available to you 24 hours a day 365 days a year. When ordering goods through the website an automatically generated reply will be posted back to the customer mailbox confirming receipt of your request to order, the contract to supply is formed only when the supplier has received, reviewed and accepted your request to order. Direct Office Supply reserve the right to cancel any request to place any order by the customer, at any time and for any reason, with a full and complete refund being generated back through to the source account within 7 working days. Please refer further to Conditions of Website Trading & Pricing Policy for further detail regarding offshore orders and delivery.

Technical Help Lines:- You may also choose to place business using our Sales Line on 01355 236117, we are open Monday to Friday 9.00am through to 5.15pm, call us during these times with your requirements and a member of our sales team will be happy to help deal with your request, check stock or answer any specific questions the customer may have relating to any machine or product in our extensive range 

Post/Faxed Orders:- Royal Mail or Faxed orders can be dealt with providing the customer supplies the supplier with full and complete details of the goods required including payment in full and a daytime contact telephone number. The supplier can only accept cheques made payable in pounds sterling that can be drawn on a UK bank. Please allow seven to 10 days for cheques to clear from date of banking by The Direct Office Supply Co Ltd, all cheque payments must be made payable to The Direct Office Supply Co Ltd, if the cheque and/or the amount is incorrect, the order and payment will be returned to the customer for correction before it can accepted and processed for despatch to the customers designated delivery address.

Pricing Structures & Payment Terms

The price for any item or accessory shown on website www.directofficesupply.uk.com is the price the supplier initially offers the customer the goods at, and is subject to additional carriage charges if applicable and value added tax, at the appropriate rate. Exceptions to this standard working practice may occur due to the following circumstances: every effort is made by the supplier to offer the best possible and correct price at all times on the website, however even with the best intentions errors may occur from time to time. Should this unfortunate situation arise at the review stage of any customer order request, the customer will be contacted at the earliest opportunity and given the choice to cancel the initial order request or proceed at the corrected price. Should the supplier, The Direct Office Supply Co, be unable to raise the customer to discuss this matter or receive no decision regarding price the order will be deemed to be cancelled 5 working days following date of order, with a full and complete refund being made within 7 working days of cancellation. Actioning an order request through our website authorises the supplier to debit the customers credit or debit card for the total amount of the order, full payment including carriage charges if applicable and V.A.T. at the current rate where appropriate, the total value must be received before any customer order request can be accepted and actioned through for shipping.                                                     

Warranty

All machines supplied by Direct Office Supply Co Ltd are supplied with full with full Manufacturers Warranties, and are normally covered by at least twelve months full manufacturers’ warranty. During the warranty period should any manufacturing or material fault occur the product will be repaired / replaced by the manufacturer’s , and at the their discretion may be replaced during the warranty period. Should for any reason a product require attention the original invoice must be presented as proof of purchase, should this not be presented the supplier cannot be held responsible should warranty work being refused, and a charge imposed. Please note most importantly that the warranty does not cover accidental damage, misuse and or abuse of the product or fair wear and tear and the granting of any warranty repair is totally at the discretion of the manufacturer.

Cancellation of an Order 

As our customer you have the right to cancel any accepted order placed through Direct Office Supply Co Ltd up to 7 working days from the day after the date the goods were delivered. If you wish to cancel your order before it is despatched please notify us by e-mail or through our Help Line on 01355 236117 at the earliest opportunity, a full and complete refund will be issued within 7 working days. Should the goods already have left the suppliers warehouse and be in transit to the delivery address the supplier will be unable to stop the shipment, do not unpack the goods by removing the protective wrap, returning the shipment to the supplier within 7 working days using a suitable traceable method of transit at the customers cost. Should you already have the goods from Direct Office Supply Co and wish to return them, please re-pack the goods in a suitable protective wrap and return within 7 working days of receipt, again using a suitable method of traceable shipment at your cost. Refund to the original source for cancellation of the customer order will be for the value of the goods only, excluding carriage to and from the customer, and will only be given for products or goods returned on the exact resalable condition as originally shipped, new and unused as originally sold, no refund will be issued for sub standard goods being returned and will be quarantined awaiting the customer uplifting his property.       

Returning Goods: Damaged on Receipt, Faulty/Non Start or Incorrectly Delivered

Should any machine/equipment purchased from Direct Office Supply Co arrive damaged or faulty, the customer must contact the supplier within seven working days by e-mail on info@directofficesupply.uk.com  for a quick response or on 01355 236117 before returning items. Please state your order ref number, the name you ordered the goods under, and reason for contacting the supplier, please follow the instructions given by one of the Customer Services Team, we will quickly and effectively replace (subject to availability) or refund the purchase. Please note it will be your (or someone acting on your behalf's) responsibility to check that the number of boxes or items matches the acompanying consingment note before signing. Goods returned to the supplier will be fully inspected to confirm the reported fault/damage originally reported, should the returned product be found not to be faulty or damaged as originally reported, the customer may incur the cost of the return carriage charge. All goods must be returned in their original packaging where possible with care and attention being paid to adequately protecting the goods for return transit to us, failure to protect the goods for return will affect what we can do to correct the original problem, the supplier reserves the right to deduct a charge for transit damage due to a lack of care in packaging by the customer

Returning Goods Incorrectly Ordered by the Customer

On receipt of an order should you find that you have ordered the wrong item, please contact our Customer Service Team by e-mail on customerservice@directofficesupply.uk.com or on 01355 236117 within seven working days and clearly explain the mistake, please follow the clear instructions given to you by one of our  team. Please make sure that when returning goods for exchange a traceable method of transit is used as Direct Office Supply Co cannot be held responsible or accept liability until the goods are received and signed for by one of Direct Office Supply staff.  Replacement Products may incur a carriage charge to despatch plus any additional adjustment in cost should the replacement differ in price from the original order, we regret that the supplier cannot refund any costs which the customer has incurred in returning the initial item to the suppliers warehouse. Where a refund is requested without replacement Direct Office Supply Co reserve the right to charge a restocking fee of up to 20% for any item returned, no refunds will be given should the goods be returned and on inspection found to be in an inferior condition and not resalable. Credit payments back through to customer credit card accounts will be processed and completed within 14 working days of the goods being returned and signed for by one of the members of staff of Direct Office Supply Co 

Privacy Policy & Complaints

Direct Office Supply Co is fully committed to protecting your privacy, the supplier only uses the information collected about the customer lawfully (in accordance with the Data Protection Act 1998). Information will only be used to process the customer order and to continue to provide a high quality service. The supplier will never pass information to a 3rd party.  The level of service and experience in servicing the UK Office furniture and business equipment market allows the supplier to be confident enough to think that the customer should be pleased with the products and services every time they are purchased, however, should the customer at anytime feel that they would like to make a complaint, or comment regarding any aspect of the service, please contact via post, email ( sales@directofficesupply.uk.com ) or fax 01355 236571, any contact regarding comments and or complaints the supplier receives will be dealt with the urgency demanded, Direct Office Supply Co endeavour to respond to all complaints in full to the customer within five working days.

Conditions of Website Trading & Pricing Policy

Automatic trading on the website www.directofficesupply.uk.com has primarily been designed for customers with a UK mainland address,  Direct Office Supply Co is able to assist customers who reside “offshore” or outside the UK by contacting our Help Lines on 01355 236117, when the carriage costs will be quoted for shipping to the customers designated delivery address, please note all deliveries are to Ground Floor Level only. Should you require goods delivered above ground floor level please contact our Customer service dept for costings. All prices shown are subject to change at any time and are shown as a guide for the suppliers warehouse stock availability only, prices cannot be held on order requests placed once initial warehouse stocks have been exhausted. All pictures and technical descriptions are for guidance only, full specifications can be double checked on the manufacturer’s websites or published literature as product versions can change from manufacturers from time to time.

Invalidity

Should any part of Direct Office Supply Co Terms & Conditions be unenforceable, invalid or illegal, legality or enforceability of all other heading and clauses of our terms shall remain unaffected and in full force and effect at all times

General Agreement Terms

Disputes in connection with agreement contracts through Direct office Supply Co shall be heard in the courts of Scotland as the Laws of Scotland apply to this agreement.                                                                                                                                               
Customers agree and confirm through the purchase of products and accessories from the supplier Direct Office Supply Co, to use the products for their normal and proper use as intended by the manufacturer. The customer agrees to follow the manufacturers instructions supplied with product purchased before attempting to use any product supplied by the supplier.

Copyright   

Direct Office Supply Co retain full copyright against all website design and text shown on www.directofficesupply.uk.com  reproduction in any form of any part of this website is strictly prohibited, without full written from The Direct Office Supply CO ltd